Returns & Refunds
At Greenorganic, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
- Products must be returned within 30 days of delivery.
- Items should be unused, in their original packaging, and in resalable condition.
Non-Returnable Items
- Perishable goods (e.g., food or beverages).
- Opened or used personal care items, unless defective or damaged.
How to Return
- Email us at returns@greenorganic.com with your order number and reason for return.
- We’ll provide you with a return shipping label and instructions.
- Once we receive the product, we’ll inspect it and process your refund within 5-7 business days.
Refunds
- Refunds will be issued to your original payment method.
- Original shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
Exchanges
- Want a different item or size? Please contact us at support@greenorganic.com, and we’ll guide you through the process.
Damaged or Defective Products
We take pride in delivering high-quality products, but if your order arrives damaged or defective:
- Contact us within 7 days of receiving the item at claims@greenorganicusa.com with a photo and description of the issue.
- We’ll replace the product or issue a refund at no extra cost.
Sustainable Returns
As part of our commitment to sustainability, we encourage responsible returns. If possible, consider donating products you don’t need to local charities or recycling unused items to minimize waste.
For further questions, visit our FAQ page or reach out to us via Contact Us. We’re always happy to help!
